26th September 2019
9.30am to 5pm
Gateway Business Centre, Athy road, Carlow
Contact: email@example.com / 059 9132152 for bookings or further information.
During this one day programme participants will learn the definition and importance of consistently providing Customer Service Excellence. Develop their confidence in dealing with any customer care situation successfully and handle challenging situations with ease. Telephone skills are essential for anyone who interacts with others by phone. Our course will develop your core skills so that you can present a professional persona at all times. Telephone skills are the same in every sector, therefore, the techniques you will learn during this course are suitable for participants from any industry.
Please contact Jacqueline to book or for further information