We all acknowledge the importance of communication, planning, problem-solving, conflict resolution and demonstration of empathy in creating a successful work environment. However, these elements slip through the cracks when faced with the constant demands and pressure in the workplace. Building and being part of a high performing team focuses on the ability to work together and empower individuals to contribute to common goals.
In recent years, Emotional Intelligence has emerged as one of the most critical skills for the modern workplace and leaders need to keep up. Emotional intelligence (otherwise known as emotional quotient or EQ) is the ability to understand, use, and manage your own emotions in positive ways to relieve stress, communicate effectively, empathise with others, overcome challenges and defuse conflict. This 90-minute workshop will offer participants a high-level review of key theories and tools used while managing the workforce of today.
In this two hour webinar you will learn how to get the most from your Outlook account.
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