Training Programmes

Customer Service and Complaint Handling for Telephone and Email

This course can be run as an inhouse option. Please email me to find out more  admin@carlowkilkennyskillnet.ie

 

The aim of this course is to help staff develop a greater understanding of the importance of communicating effectively with customers both on the telephone and by email. Participants will learn how to respond to and manage queries in a caring, assertive and professional manner without reacting inappropriately or cause the customer to become irritated; ensuring customer satisfaction. This includes both internal and external customers.

Latest News

26/03/21

Talent Management Cycle

Date: 27th April 2021

Time: 10am - 12pm

Cost: €15

Book Here: https://bit.ly/3fhOW

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19/03/21

Security Awareness Training

Date: 27th April 2021

Time: 10am - 12pm

Cost: €25

Book Here: https://bit.ly/3eJ11

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05/03/21

Technical Writing Skills

Date: 19th 26th May 2021 Time: 9.30am - 12.30pm Online: via Zoom Price: €99 Book Here: See more