Training Programmes

Customer Service and Complaint Handling for Telephone and Email

This course can be run as an inhouse option. Please email me to find out more  admin@carlowkilkennyskillnet.ie

 

The aim of this course is to help staff develop a greater understanding of the importance of communicating effectively with customers both on the telephone and by email. Participants will learn how to respond to and manage queries in a caring, assertive and professional manner without reacting inappropriately or cause the customer to become irritated; ensuring customer satisfaction. This includes both internal and external customers.

Latest News

05/03/21

Technical Writing Skills

Date: 19th 26th May 2021 Time: 9.30am - 12.30pm Online: via Zoom Price: €99 Book Here: See more

Interview Skills for Hiring Managers

Date: 15th April 2021 Time: 10am - 1pm Online: via Zoom Price: €25 Book Here: See more

18/02/21

Re – Energising Remote Working Teams

Date: 22nd April 2021 Time: 10am - 1pm Online: via Zoom Price: €25 Book Here: See more