This course can be run as an inhouse option. Please email me to find out more admin@carlowkilkennyskillnet.ie

This course will give managers, supervisors and team leaders the skills and confidence to become effective in the management of staff performance to deliver high quality and consistent results.

Learning Outcomes:

• The role and skills of an effective performance manager
• What are SMART performance objectives?
• How to set them?
• How do I monitor them?
• How to identify underperformance?
• Giving meaningful feedback in a confident and planned way, using the AIRED model
• Dealing with challenging feedback situations assertively
• Understanding what motivates your staff teams
• Putting in place practical ways of enhancing motivation
• An awareness of the power of coaching and the basic skills to increase through using a coaching style of management