Cost: €395 per person
Dates: 1st, 8th, 22nd October 2019
Time: 9.30am to 5.00pm
Venue: Gateway Business Centre, Athy road, Carlow
Contact: Jacqueline 059 9132152 / admin@carlowkilkennyskillnet.ie
This interactive, 3-day workshop is an excellent choice for anyone who wants to attain core management skills and a recognised certification in managing people.
This course looks at the role and responsibilities of a manager, and the key management techniques needed to achieve results.
Your Role as a Manager
- Qualities of a good manager
- The difference between a manager and a leader
- Understand different management styles and their impact on staff
- Learning to fit your role
Key Management Skills
- Your responsibility as a positive role model
- Building great working relationships
- Achieving tasks pro-actively
- Encouraging collaboration and feedback
- Legislation, Equality and Diversity
- Becoming familiar with relevant workplace legislation, including equality legislation.
Communication Skills
- The Communication Process
- Getting your message across clearly
- Communicating with confidence across all levels
- Representing your team well to upper management
- Engaging with stakeholders
Team Work
- Developing a productive team culture
- Recognise who works best together and what they work best at
- Identifying gaps in knowledge and skills
- Team building exercises
- Building and maintaining enthusiasm and morale
- Addressing and resolving low morale
A Guide to Successful Human Resource Management
- Motivation and Employee Engagement
- Knowing the advantages of staff training
- A guide in how to handle tricky situations
- Performance Management
- Identifying reasons for poor performance
- Addressing poor performance constructively
- Improving staff performance
