Professional Development

The aim of this course is to help staff develop a greater understanding of the importance of communicating effectively with customers both on the telephone and by email. Participants will learn how to respond to and manage queries in a caring, assertive and professional manner without reacting inappropriately or cause the customer to become irritated; ensuring customer satisfaction. This includes both internal and external customers.

The aim of this course is to help any business owners or staff working in sales, client services or account management gain a greater understanding of the importance of putting the customer at the heart of the business and proactively developing and nurturing the relationship, eapecially in times of crisis.

This course will give managers, supervisors and team leaders the skills and confidence to become effective in the management of staff performance to deliver high quality and consistent results.

This course is for managers, supervisors and team leads who are formally and informally leading change and transition.

This is a one-year Level 8 Major Award. The programme is designed to attract, train and educate a cohort of individuals who wish to have careers as writers in the cognate fields of Journalism, Media and Communications; anywhere precisions and facts are vital to the success and empowerment of employers, audiences and democracy.

Digital marketing encompasses all marketing efforts that use an electronic device or the internet. In this 6 week programme, Connect Me Marketing will assist Carlow/Kilkenny enterprise members in reviewing how their business is leveraging digital channels such as their website, search engines, social media, email, and other websites to connect with current and prospective customers.

Calendarise set the time and date the most important part of smart goal setting
The strangest Secret, S.M.A.R.T. Goals, How to use Calendars & planners (Rules for successful planning), The Work / Life Balance

This course is intended for owners, managers or people who do presentations of any kind, lead teams or pitch contracts. You will learn that opening any presentation it is vital that you capture people immediately.

This programme aims to equip learners with the critical skills, knowledge and attitudes to the deliver and evaluate highly participatory, learner centred and varied training programmes to groups and individuals in accordance with international best practice.