Training Programmes
Professional Development
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The following topics will be covered:
• Alternatives to redundancy
• Temporary suspension of employee’s right to claim redundancy due to COVID19
• Getting a redundancy programme right
• Steps in the process
• Selection criteria
• Consultation requirements
• Collective redundancies
• Redundancy payments & taxation
• Record keeping
• Employees with less than two years’ service
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The aim of this course is to help staff develop a greater understanding of the importance of communicating effectively with customers both on the telephone and by email. Participants will learn how to respond to and manage queries in a caring, assertive and professional manner without reacting inappropriately or cause the customer to become irritated; ensuring customer satisfaction. This includes both internal and external customers.
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The aim of this course is to help any business owners or staff working in sales, client services or account management gain a greater understanding of the importance of putting the customer at the heart of the business and proactively developing and nurturing the relationship, eapecially in times of crisis.
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This course will give managers, supervisors and team leaders the skills and confidence to become effective in the management of staff performance to deliver high quality and consistent results.
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This course is for managers, supervisors and team leads who are formally and informally leading change and transition.
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This is a one-year Level 8 Major Award. The programme is designed to attract, train and educate a cohort of individuals who wish to have careers as writers in the cognate fields of Journalism, Media and Communications; anywhere precisions and facts are vital to the success and empowerment of employers, audiences and democracy.