Training Programmes

Professional Development

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Interview Skills for Hiring Managers

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Re – Energising Remote Working Teams

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Engage Your Workforce – Achieve Your Business Goals

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Emerging Leaders Programme

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€95 PP
Redundancy and Reorganisation

The following topics will be covered:
• Alternatives to redundancy
• Temporary suspension of employee’s right to claim redundancy due to COVID19
• Getting a redundancy programme right
• Steps in the process
• Selection criteria
• Consultation requirements
• Collective redundancies
• Redundancy payments & taxation
• Record keeping
• Employees with less than two years’ service

Course Code: HR2
Tutor: BRÍD DEERING
Minimum Numbers: 8 People
Dates: 24TH MARCH | VIRTUAL OPEN COURSE
Delivery Method Options: VIRTUAL OPEN COURSE | INHOUSE VIRTUAL ON DEMAND
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€95 PP
Customer Service and Complaint Handling for Telephone and Email

The aim of this course is to help staff develop a greater understanding of the importance of communicating effectively with customers both on the telephone and by email. Participants will learn how to respond to and manage queries in a caring, assertive and professional manner without reacting inappropriately or cause the customer to become irritated; ensuring customer satisfaction. This includes both internal and external customers.

Course Code: PD10
Tutor: CALL FOCUS
Minimum Numbers: 8 People
Dates: 24th FEBRUARY 2021 | VIRTUAL OPEN COURSE
Delivery Method Options: VIRTUAL OPEN COURSE
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€95 PP
Keeping in Touch with Your Customers

The aim of this course is to help any business owners or staff working in sales, client services or account management gain a greater understanding of the importance of putting the customer at the heart of the business and proactively developing and nurturing the relationship, eapecially in times of crisis.

Course Code: PD9
Tutor: CALL FOCUS
Minimum Numbers: 8 People
Dates: 13th JANUARY 2021 | VIRTUAL OPEN COURSE
Delivery Method Options: VIRTUAL OPEN COURSE
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€125 PP
Managing & Enhancing Staff Performance

This course will give managers, supervisors and team leaders the skills and confidence to become effective in the management of staff performance to deliver high quality and consistent results.

Course Code: PD8
Tutor: PREFERRED FUTURE
Minimum Numbers: 8 People
Dates: 13th 20th 27th APRIL 2021 | VIRTUAL OPEN COURSE
Delivery Method Options: VIRTUAL OPEN COURSE | INHOUSE VIRTUAL ON DEMAND
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€95 PP
Leading Change for Managers

This course is for managers, supervisors and team leads who are formally and informally leading change and transition.

Course Code: PD7
Tutor: PREFERRED FUTURE
Minimum Numbers: 8 People
Dates: 6th 13th JANUARY 2021 | VIRTUAL OPEN COURSE
Delivery Method Options: VIRTUAL OPEN COURSE | INHOUSE VIRTUAL ON DEMAND
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€1500 PP
Higher Diploma in Journalism & New Media Content

This is a one-year Level 8 Major Award. The programme is designed to attract, train and educate a cohort of individuals who wish to have careers as writers in the cognate fields of Journalism, Media and Communications; anywhere precisions and facts are vital to the success and empowerment of employers, audiences and democracy.

Course Code: PD6
Tutor: IT CARLOW
Minimum Numbers: 8 People
Dates: JANUARY 2021 | VIRTUAL OPEN COURSE
Delivery Method Options: VIRTUAL OPEN COURSE
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