The following topics will be covered:
• Alternatives to redundancy
• Temporary suspension of employee’s right to claim redundancy due to COVID19
• Getting a redundancy programme right
• Steps in the process
• Selection criteria
• Consultation requirements
• Collective redundancies
• Redundancy payments & taxation
• Record keeping
• Employees with less than two years’ service
The aim of this course is to help staff develop a greater understanding of the importance of communicating effectively with customers both on the telephone and by email. Participants will learn how to respond to and manage queries in a caring, assertive and professional manner without reacting inappropriately or cause the customer to become irritated; ensuring customer satisfaction. This includes both internal and external customers.
The aim of this course is to help any business owners or staff working in sales, client services or account management gain a greater understanding of the importance of putting the customer at the heart of the business and proactively developing and nurturing the relationship, eapecially in times of crisis.
This course will give managers, supervisors and team leaders the skills and confidence to become effective in the management of staff performance to deliver high quality and consistent results.
This course is for managers, supervisors and team leads who are formally and informally leading change and transition.
This is a one-year Level 8 Major Award. The programme is designed to attract, train and educate a cohort of individuals who wish to have careers as writers in the cognate fields of Journalism, Media and Communications; anywhere precisions and facts are vital to the success and empowerment of employers, audiences and democracy.