Training Programmes

Professional Development

Course:

€95 PP
Customer Service and Complaint Handling for Telephone and Email

The aim of this course is to help staff develop a greater understanding of the importance of communicating effectively with customers both on the telephone and by email. Participants will learn how to respond to and manage queries in a caring, assertive and professional manner without reacting inappropriately or cause the customer to become irritated; ensuring customer satisfaction. This includes both internal and external customers.

Course Code: PD10
Tutor: CALL FOCUS
Minimum Numbers: 8 People
Dates: 24th FEBRUARY 2021 | VIRTUAL OPEN COURSE
Delivery Method Options: VIRTUAL OPEN COURSE
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Course:

€95 PP
Keeping in Touch with Your Customers

The aim of this course is to help any business owners or staff working in sales, client services or account management gain a greater understanding of the importance of putting the customer at the heart of the business and proactively developing and nurturing the relationship, eapecially in times of crisis.

Course Code: PD9
Tutor: CALL FOCUS
Minimum Numbers: 8 People
Dates: 13th JANUARY 2021 | VIRTUAL OPEN COURSE
Delivery Method Options: VIRTUAL OPEN COURSE
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Course:

€125 PP
Managing & Enhancing Staff Performance

This course will give managers, supervisors and team leaders the skills and confidence to become effective in the management of staff performance to deliver high quality and consistent results.

Course Code: PD8
Tutor: PREFERRED FUTURE
Minimum Numbers: 8 People
Dates: 13th 20th 27th APRIL 2021 | VIRTUAL OPEN COURSE
Delivery Method Options: VIRTUAL OPEN COURSE | INHOUSE VIRTUAL ON DEMAND
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Course:

€95 PP
Leading Change for Managers

This course is for managers, supervisors and team leads who are formally and informally leading change and transition.

Course Code: PD7
Tutor: PREFERRED FUTURE
Minimum Numbers: 8 People
Dates: 6th 13th JANUARY 2021 | VIRTUAL OPEN COURSE
Delivery Method Options: VIRTUAL OPEN COURSE | INHOUSE VIRTUAL ON DEMAND
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Course:

€1500 PP
Higher Diploma in Journalism & New Media Content

This is a one-year Level 8 Major Award. The programme is designed to attract, train and educate a cohort of individuals who wish to have careers as writers in the cognate fields of Journalism, Media and Communications; anywhere precisions and facts are vital to the success and empowerment of employers, audiences and democracy.

Course Code: PD6
Tutor: IT CARLOW
Minimum Numbers: 8 People
Dates: JANUARY 2021 | VIRTUAL OPEN COURSE
Delivery Method Options: VIRTUAL OPEN COURSE
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Course:

€295 PP
Digital Marketing

Digital marketing encompasses all marketing efforts that use an electronic device or the internet. In this 6 week programme, Connect Me Marketing will assist Carlow/Kilkenny enterprise members in reviewing how their business is leveraging digital channels such as their website, search engines, social media, email, and other websites to connect with current and prospective customers.

Course Code: PD5
Tutor: GOLDEN EGG PRODUCTIONS
Minimum Numbers: 8 People
Dates: 8th 15th 22nd 29th JAN, 5th 12th FEB. 2021 | VIRTUAL OPEN COURSE
Delivery Method Options: VIRTUAL OPEN COURSE
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Course:

€95 PP
Time Management

Calendarise set the time and date the most important part of smart goal setting
The strangest Secret, S.M.A.R.T. Goals, How to use Calendars & planners (Rules for successful planning), The Work / Life Balance

Course Code: PD4
Tutor: NLC TRAINING
Minimum Numbers: 8 People
Dates: 3rd MARCH 2021 | VIRTUAL OPEN COURSE
Delivery Method Options: VIRTUAL OPEN COURSE | INHOUSE VIRTUAL ON DEMAND | INHOUSE TRAINER ONSITE ON DEMAND
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Course:

€95 PP
Speaker School

This course is intended for owners, managers or people who do presentations of any kind, lead teams or pitch contracts. You will learn that opening any presentation it is vital that you capture people immediately.

Course Code: PD3
Tutor: GERRY DUFFY
Minimum Numbers: 8 People
Dates: 10th FEBRUARY 2021 | VIRTUAL OPEN COURSE
Delivery Method Options: VIRTUAL OPEN COURSE | INHOUSE VIRTUAL ON DEMAND | INHOUSE TRAINER ONSITE ON DEMAND
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Course:

€395 PP
Train the Trainer

This programme aims to equip learners with the critical skills, knowledge and attitudes to the deliver and evaluate highly participatory, learner centred and varied training programmes to groups and individuals in accordance with international best practice.

Course Code: PD2
Tutor: NEW APPROACH
Minimum Numbers: 8 People
Dates: 14th 21st 28th APRIL 5th 12th MAY 2021 | VIRTUAL OPEN COURSE
Delivery Method Options: VIRTUAL OPEN COURSE | INHOUSE VIRTUAL ON DEMAND | INHOUSE TRAINER ONSITE ON DEMAND
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Course:

€1200 PP
Diploma in Project Management

This highly practical Diploma offers participants the opportunity to gain a project management qualification from Ireland’s first Technological University. The Diploma is aligned to internationally recognised best practices in the discipline of project, programme and portfolio management.

Course Code: PD1
Tutor: LEAP LEADERSHIP
Minimum Numbers: 8 People
Dates: 21st JANUARY START DATE | VIRTUAL OPEN COURSE
Delivery Method Options: VIRTUAL OPEN COURSE | INHOUSE VIRTUAL ON DEMAND
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